Transportation software for CBOsCare only works if people can get there.
Transportation programs turn appointments into attended visits. CH360 connects ride requests to each person's broader care plan, tracks every handoff to partners and shows leaders exactly where unmet demand is — the evidence funders ask for.
1 in 5+
Adults with no vehicle and poor transit access who went without needed care
Source: Urban Institute, transportation barriers analysis, 2023[1]
Why this work matters
The case for transportation, in numbers.
Care is only accessible when people can reach it, and transportation-access organizations bridge the gap between available services and usable services. Medicaid NEMT is a required benefit for necessary care, while community transportation programs cover essential trips outside that benefit.
1 in 5+
Adults with no vehicle and poor transit access who went without needed care
Urban Institute, transportation barriers analysis, 2023[1]
- ~5%
Of nonelderly adults missed needed care because of transportation in the past year
Urban Institute, transportation barriers analysis, 2023[1]
60M+
Medicaid NEMT ride-days in fiscal year 2018
MACPAC, Mandated Report on Non-Emergency Medical Transportation, 2021[2]
What transportation organizations do
The services your team delivers every day.
Non-emergency medical transportation
Provide or arrange eligible non-emergency trips to and from covered medical services.
Accessible transportation coordination
Match riders with options appropriate to mobility, accessibility and assistance needs.
Recurring treatment transportation
Coordinate repeated trips for services such as dialysis, rehabilitation and ongoing behavioral health treatment.
Volunteer and community ride programs
Connect eligible community members with volunteer drivers or nonprofit ride programs.
Transit assistance and travel navigation
Help people understand transportation options, obtain fare assistance and plan how to reach services.
Rides to essential community resources
Arrange program-funded access to food, benefits appointments and other essential destinations when the funding source allows.
Market research
The top 5 business issues transportation organizations face.
Drawn from government agencies, national surveys and policy research. Every figure links to its source.
Driver and transportation-partner shortages
Transportation-access programs depend on a reliable network of drivers and operating partners, even without their own fleet. Staffing pressure across the transit sector signals how hard that network is to keep full.
96%
Of transit agencies reported a workforce shortage (adjacent-sector indicator)
American Public Transportation Association, Transit Workforce Shortage Study, 2022 (opens in a new tab)Maintaining service when partner capacity falls
Staff shortages at transportation partners shrink the options available for referral and coordination. CBOs need contingency partnerships and realistic service commitments.
84%
Of transit agencies with shortages said it affected their ability to provide service
American Public Transportation Association, Transit Workforce Shortage Study, 2022 (opens in a new tab)Meeting accessibility and assistance needs
A ride is not usable if the vehicle or level of assistance does not fit the rider. Programs must identify those needs early and coordinate suitable options.
17%
Of nonelderly adults with disabilities missed needed care because of transportation
Urban Institute, transportation barriers analysis, 2023 (opens in a new tab)Serving riders who cannot absorb transportation costs
Programs serving low-income households must find an affordable option and the right funding source rather than assume riders can pay. NEMT and broader social transportation have different coverage boundaries, so clear funding attribution matters.
14%
Of nonelderly adults below 138% of poverty missed needed care because of transportation
Urban Institute, transportation barriers analysis, 2023 (opens in a new tab)Navigating Medicaid and transportation-program fragmentation
States run NEMT directly, through brokers or through managed care, while other transportation programs follow separate funding rules. MACPAC found coordination across federally assisted transportation programs was limited in most states.
12%
Of nonelderly adults with public coverage missed needed care because of transportation
Urban Institute, transportation barriers analysis, 2023 (opens in a new tab)
Technology challenges
Where technology fails transportation teams — and how CH360 fixes it.
Challenge 1
Transportation requests disconnected from care coordination
A request can move among a referring CBO, transportation staff and a partner without a shared status record. Teams need to tell a referral sent from a ride actually received.
How CH360 helps
CH360 Care Hubs support shared intake, referrals and closed-loop tracking across partner CBOs. Service plans and engagement notes keep transportation work connected to the person's broader needs.
Challenge 2
Inconsistent documentation of rider support needs
Staff need one consistent place to document transportation barriers, assistance needs and follow-up. Information scattered across emails and spreadsheets complicates handoffs and exposes more than necessary.
How CH360 helps
CH360 case management organizes service plans and engagement notes on a HIPAA-compliant platform with role-based access, so each partner sees only what it needs.
Challenge 3
Multiple funding and invoicing pathways
Transportation programs often combine grant-funded assistance with eligible reimbursable services. NEMT authorization, trip verification and broker requirements still follow each payer's own process.
How CH360 helps
CH360 supports HRSN invoicing with HCPCS codes and modifiers and claim submission through Office Ally for applicable services, while grant management tracks awards, budget versus actuals and deliverables. It works alongside, not instead of, NEMT broker dispatch systems.
Challenge 4
Poor visibility into unmet transportation demand
Leaders need to see transportation demand alongside the workforce and capacity available to coordinate it. Disconnected records make it hard to explain service gaps and plan partnerships.
How CH360 helps
CH360 Executive Intelligence dashboards show demand, workforce and capacity. AI-assisted funder reports and grant narratives turn documented need into the case for your next grant.
One platform
Get funded. Get paid. Keep serving.
- Care HubsShared intake and closed-loop referrals across partner CBOs.Learn more
- BillingHRSN invoices and claims through Office Ally's 2,000+ payers.Learn more
- Executive IntelligenceDemand, workforce and capacity in one leadership view.Learn more
- Free funding toolsAI Grant Agent, Funding AI and Medicaid AI — free.Learn more
Sources
Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.
See CH360 built for transportation.
A walkthrough shaped around your programs, payers and state.