Older-adult services software for CBOsHelp older adults age at home — with every partner on the same page.
Aging services weave meals, rides, in-home help and caregiver support into one plan. CH360 connects those partners with closed-loop referrals and puts grants, reimbursement and capacity on one dashboard for your leadership.
17.3%
Share of the U.S. population age 65 or older in 2022
Source: Administration for Community Living, 2023 Profile of Older Americans, 2024[1]
Why this work matters
The case for older-adult services, in numbers.
Older-adult service organizations help people stay connected, supported and able to live in their communities as needs change. By coordinating nutrition, transportation, in-home help and caregiver support, they solve everyday barriers that medical care alone cannot.
- 17.3%
Share of the U.S. population age 65 or older in 2022
Administration for Community Living, 2023 Profile of Older Americans, 2024[1]
- ~28%
Community-dwelling adults 65+ who lived alone in 2023
Administration for Community Living, 2023 Profile of Older Americans, 2024[1]
622
Area Agencies on Aging in the national aging services network
Administration for Community Living, 2023 Profile of Older Americans, 2024[1]
What older-adult services organizations do
The services your team delivers every day.
Information, referral and options counseling
Help older adults and families understand local services, long-term support options and available benefits.
Nutrition and food access
Provide or coordinate home-delivered meals, congregate meals and nutrition support.
In-home and aging-in-place support
Provide or arrange personal assistance, homemaker services and other supports that help people stay in their communities.
Transportation assistance
Provide or coordinate rides and mobility resources for appointments, shopping and community participation.
Family caregiver support
Offer caregiver education, counseling, support groups and access to respite.
Social connection and wellness
Offer social engagement and evidence-based wellness activities that address isolation and support independence.
Market research
The top 5 business issues older-adult services organizations face.
Drawn from government agencies, national surveys and policy research. Every figure links to its source.
Funding that constrains service innovation
Area Agencies on Aging combine Older Americans Act funding with other public and private resources. Most say insufficient funding threatens the flexible service models built during the pandemic.
81%
AAAs naming lack of funding as a barrier to continued flexibility or innovation
USAging, 2023 National AAA Survey Chartbook, 2023 (opens in a new tab)Workforce constraints
Agencies need staff and service partners who can support older adults with increasingly complex needs. Workforce problems limit expanded service models even when demand stays high.
75%
AAAs naming workforce issues as a barrier to continued flexibility or innovation
USAging, 2023 National AAA Survey Chartbook, 2023 (opens in a new tab)Unmet need and HCBS waiting lists
Organizations must help families find interim support when Medicaid home care is not immediately available. National waiting lists span multiple age and disability groups and keep families waiting.
692,000
People on Medicaid HCBS waiting or interest lists across 38 states (all age and disability groups)
KFF, 2023 (opens in a new tab)Layered federal program rules
Agencies must reconcile person-centered service with the rules attached to public funding. Interpreting and complying with those rules is a substantial management responsibility.
68%
AAAs naming federal rules or regulations as a barrier to continued flexibility
USAging, 2023 National AAA Survey Chartbook, 2023 (opens in a new tab)Funder requirements that limit delivery options
Different programs and funders impose different service-delivery conditions, complicating a consistent operating model. Requirements such as in-person delivery add coordination work.
56%
AAAs naming program regulations or funder requirements as a barrier
USAging, 2023 National AAA Survey Chartbook, 2023 (opens in a new tab)
Technology challenges
Where technology fails older-adult services teams — and how CH360 fixes it.
Challenge 1
Disconnected referrals across aging-service partners
An older adult's support plan can span meals, transportation, caregiver help and in-home services from different organizations. Disconnected intake and referral records hide which connections succeeded and which needs remain.
How CH360 helps
CH360 Care Hubs connect shared intake, referrals and closed-loop referral tracking across partner CBOs. Service plans and engagement notes give teams one place to document the whole support journey.
Challenge 2
Technology limitations that restrict service flexibility
Legacy tools and fragmented records make it harder to sustain flexible, coordinated service models. More than half of AAAs name technology as a barrier.[2]
54%AAAs naming technology limitations as a barrier to continued flexibility
How CH360 helps
CH360 brings case management, grant management and Executive Intelligence dashboards onto one HIPAA-compliant platform with role-based access, so leaders see demand, workforce and capacity in one place.
Challenge 3
Separate grant, service and reimbursement workflows
Aging-service organizations document grant-supported activities alongside services paid through health care contracts. Each arrangement carries its own deliverables and billing checks.[2]
51%AAAs with a Medicaid contract with the state, a managed care plan or both
How CH360 helps
CH360 grant management tracks awards, budget versus actuals, deliverables and renewals, with AI-assisted funder reports. For eligible HRSN services, HCPCS-coded invoicing and claim submission through Office Ally run a separate reimbursement workflow.
One platform
Get funded. Get paid. Keep serving.
- Care HubsShared intake and closed-loop referrals across partner CBOs.Learn more
- BillingHRSN invoices and claims through Office Ally's 2,000+ payers.Learn more
- Executive IntelligenceDemand, workforce and capacity in one leadership view.Learn more
- Free funding toolsAI Grant Agent, Funding AI and Medicaid AI — free.Learn more
Sources
Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.
- [1] Administration for Community Living, 2023 Profile of Older Americans (2024)
- [2] USAging, 2023 National AAA Survey Chartbook (2023)
- [3] KFF (2023)
See CH360 built for older-adult services.
A walkthrough shaped around your programs, payers and state.