Housing navigation software for CBOsTurn every housing search into a stable home — and a funded program.
Housing navigators carry people from crisis to keys. CH360 keeps every referral, landlord follow-up, tenancy-support visit and Medicaid housing claim in one place, so your team spends its time on placements, not paperwork.
771,480
People experiencing homelessness on a single night in January 2024
Source: Congressional Research Service, citing HUD's 2024 AHAR, 2025[1]
Why this work matters
The case for housing navigation, in numbers.
Housing navigation helps people turn a confusing search for shelter or a home into an actionable plan for stability. By connecting housing assistance with ongoing social care, these organizations help people address barriers that a referral alone cannot resolve.
771,480
People experiencing homelessness on a single night in January 2024
Congressional Research Service, citing HUD's 2024 AHAR, 2025[1]
7.1 million
Shortage of affordable and available rental homes for extremely low-income renters
National Low Income Housing Coalition, The Gap 2025, 2025[2]
- 75%
Extremely low-income renters spending more than half their income on housing
National Low Income Housing Coalition, The Gap 2025, 2025[3]
What housing navigation organizations do
The services your team delivers every day.
Housing assessment and planning
Assess housing instability, household preferences and barriers to develop an individualized housing plan.
Housing search and application support
Help people identify housing options, gather documentation and complete rental or housing-assistance applications.
Landlord engagement
Build relationships with property owners and help participants address screening barriers or tenancy concerns.
Move-in and stabilization assistance
Coordinate eligible deposits, utilities, household essentials and other supports needed to establish a tenancy.
Eviction prevention and tenancy support
Help tenants resolve emerging problems and connect with rental assistance, mediation or legal services.
Coordinated referrals
Connect participants with shelters, benefits, health care and community partners while following up on next steps.
Market research
The top 5 business issues housing navigation organizations face.
Drawn from government agencies, national surveys and policy research. Every figure links to its source.
Too few affordable homes to navigate into
Navigation teams must search within a housing market that does not offer enough affordable units for the people they serve. This structural shortage can prolong searches and require repeated applications, landlord outreach and interim support.
35 per 100
Affordable and available homes for every 100 extremely low-income renter households
National Low Income Housing Coalition, The Gap 2025, 2025 (opens in a new tab)Rising need strains navigation capacity
Growing homelessness increases pressure on outreach, assessment and housing-placement teams. Organizations must prioritize urgent cases while maintaining follow-up for people still waiting for a housing opportunity.
18%
Increase in the January homelessness point-in-time count from 2023 to 2024
U.S. Department of Housing and Urban Development, 2024 (opens in a new tab)Vacancies threaten continuity of support
Housing navigation depends on sustained relationships and staff knowledge of local housing resources. When positions sit open, caseloads grow and the local knowledge that wins placements walks out the door.
74.6%
Nonprofits reporting current job vacancies (sector-wide survey)
National Council of Nonprofits, Nonprofit Workforce Survey, 2023 (opens in a new tab)Uncertain revenue complicates service commitments
Housing organizations must sustain navigation and tenancy support even when fundraising prospects are uncertain. Flat or falling giving makes diversified funding, including Medicaid HRSN reimbursement, more important.
70.5%
Nonprofits expecting charitable giving to fall or stay flat (sector-wide survey)
National Council of Nonprofits, Nonprofit Workforce Survey, 2023 (opens in a new tab)Housing placements require ongoing stabilization
Finding a unit does not eliminate the financial pressures that can destabilize a tenancy. Severe housing cost burdens make benefits coordination, eviction prevention and continued engagement important operational responsibilities.
75%
Extremely low-income renters with severe housing cost burdens
National Low Income Housing Coalition, The Gap 2025, 2025 (opens in a new tab)
Technology challenges
Where technology fails housing navigation teams — and how CH360 fixes it.
Challenge 1
Referrals disappear between organizations
Housing navigation can involve shelters, benefits offices, health providers and other CBOs using different workflows. Without a shared referral process, staff must chase updates and may not know whether a participant connected with a partner.
How CH360 helps
CH360 Care Hubs bring shared intake, referrals and closed-loop referral tracking into a common workflow across partner CBOs. Teams can follow the handoff rather than stop at sending a referral.
Challenge 2
Housing histories and service plans are scattered
Applications, housing barriers and participant engagement can be documented across spreadsheets and separate notes. Fragmented records make handoffs harder and can force participants to repeat their stories.
How CH360 helps
CH360 case management brings service plans and engagement notes together, supported by demographic data capture. Its HIPAA-compliant platform and role-based access support controlled access to sensitive participant information.
Challenge 3
Medicaid-funded housing support adds billing requirements
Programs such as CalAIM Community Supports pay for services that help eligible members secure and maintain housing. Providers must distinguish covered services from other housing assistance and follow plan and program requirements.[6]
How CH360 helps
CH360 supports HRSN invoicing with HCPCS codes and modifiers and claim submission through the Office Ally clearinghouse network. Organizations still verify service coverage, authorization, contracting and payer-specific requirements.
Challenge 4
Grant reporting competes with participant time
Housing programs may need to explain service activity, spending and progress differently for each funder. Reassembling those narratives from disconnected records creates administrative work alongside frontline responsibilities.
How CH360 helps
CH360 combines grant management for awards, budget versus actuals, deliverables and renewals with AI-assisted funder reports and grant narratives. Executive Intelligence dashboards give leaders a view of demand, workforce and capacity to inform those conversations.
One platform
Get funded. Get paid. Keep serving.
- Care HubsShared intake and closed-loop referrals across partner CBOs.Learn more
- BillingHRSN invoices and claims through Office Ally's 2,000+ payers.Learn more
- Executive IntelligenceDemand, workforce and capacity in one leadership view.Learn more
- Free funding toolsAI Grant Agent, Funding AI and Medicaid AI — free.Learn more
Sources
Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.
- [1] Congressional Research Service, citing HUD's 2024 AHAR (2025)
- [2] National Low Income Housing Coalition, The Gap 2025 (2025)
- [3] National Low Income Housing Coalition, The Gap 2025 (2025)
- [4] U.S. Department of Housing and Urban Development (2024)
- [5] National Council of Nonprofits, Nonprofit Workforce Survey (2023)
- [6] California DHCS, CalAIM Community Supports (2024)
See CH360 built for housing navigation.
A walkthrough shaped around your programs, payers and state.