Behavioral health software for CBOsMore time for recovery. Less time on paperwork.
Peer and community behavioral health teams face rising caseloads, rising severity and thin staffing. CH360 brings referrals, recovery plans, workforce capacity and reimbursement into one secure place, so your people can stay with the people they serve.
59.3M
U.S. adults living with any mental illness in 2022
Source: National Institute of Mental Health, using SAMHSA NSDUH, 2022[1]
Why this work matters
The case for behavioral health, in numbers.
Community and peer-based behavioral health organizations make recovery support more accessible by building trusted relationships and helping people navigate treatment and everyday needs. They complement clinical care with practical continuity, connection and engagement in a system facing substantial unmet need.
59.3M
U.S. adults living with any mental illness in 2022
National Institute of Mental Health, using SAMHSA NSDUH, 2022[1]
- 23.1%
Of U.S. adults had any mental illness in 2022
National Institute of Mental Health, using SAMHSA NSDUH, 2022[1]
- 90%
Of behavioral health workers concerned about access for people not currently receiving care
National Council for Mental Wellbeing / The Harris Poll, 2023[2]
What behavioral health organizations do
The services your team delivers every day.
Peer recovery support
Provide relationship-based encouragement, recovery goal setting and practical navigation informed by lived experience.
Community behavioral health navigation
Help people identify appropriate mental health or substance use services and connect with treatment providers.
Recovery groups and community connection
Offer peer-led groups, recovery education and social connection that support ongoing engagement.
Crisis resource navigation
Help individuals connect with crisis services and coordinate follow-up support within the organization's scope.
Reentry and transition support
Support continuity of community services after hospitalization, residential treatment or release from incarceration.
Social-needs care coordination
Connect people with housing, food, transportation, benefits and employment resources that support recovery.
Market research
The top 5 business issues behavioral health organizations face.
Drawn from government agencies, national surveys and policy research. Every figure links to its source.
Recruiting qualified staff
Community organizations compete for staff while trying to offer sustainable compensation and manageable workloads. Nearly every behavioral health organization surveyed struggles to hire.
97%
Of member organizations reported difficulty recruiting employees
National Council for Mental Wellbeing, member survey, 2021 (opens in a new tab)Burnout and retention risk
Emotionally demanding work and workforce shortages put continuity of support at risk when experienced staff leave. Leaders must balance caseload expectations with supervision, support and retention planning.
48%
Of workers considered other employment because of workforce shortages
National Council for Mental Wellbeing / The Harris Poll, 2023 (opens in a new tab)Demand outpacing available capacity
Growing caseloads force difficult choices about intake, waitlists and how often people can be seen. Programs need clear referral partnerships and real capacity visibility.
65%
Of behavioral health workers reported increased caseloads since the pandemic
National Council for Mental Wellbeing / The Harris Poll, 2023 (opens in a new tab)More complex support needs
Greater client severity increases the coordination needed among community supports, clinical providers and crisis resources. Clear scope boundaries and reliable handoffs matter more than ever.
72%
Of behavioral health workers reported increased client severity since the pandemic
National Council for Mental Wellbeing / The Harris Poll, 2023 (opens in a new tab)Administrative work competing with direct support
Documentation, payer processes and funder reporting consume time staff also need for engagement. Billing options depend on the program, provider qualifications and contracts, which adds another layer to track.
68%
Of direct-care workers said administrative tasks take time away from client support
National Council for Mental Wellbeing / The Harris Poll, 2023 (opens in a new tab)
Technology challenges
Where technology fails behavioral health teams — and how CH360 fixes it.
Challenge 1
Losing visibility after a referral
Recovery often involves handoffs between community supports and other organizations. Separate intake systems and informal updates leave teams unsure whether a person connected with the next service.
How CH360 helps
CH360 Care Hubs support shared intake and closed-loop referral tracking across partner CBOs. Service plans and engagement notes help teams keep supporting the person until the connection is confirmed.
Challenge 2
Fragmented engagement documentation
Peer contacts, recovery goals and social-needs follow-up end up scattered across documents and spreadsheets. Teams need one consistent record that respects the sensitivity of behavioral health information.
How CH360 helps
CH360 brings service plans and engagement notes into case management on a HIPAA-compliant platform with role-based access, alongside your own consent and confidentiality procedures.
Challenge 3
Separating reimbursable services from other support
Community support activities do not all share the same reimbursement pathway. Teams need organized documentation and the right coding while verifying benefit coverage, staff qualifications and payer rules.
How CH360 helps
CH360 supports HRSN invoices with HCPCS codes and modifiers plus claim submission through Office Ally, so applicable HRSN services get billed while grant-funded support is tracked separately.
Challenge 4
Limited workforce and capacity visibility
Leaders need to see demand alongside staffing capacity and qualification requirements. Disconnected staffing and program records hide where intake commitments exceed available support.
How CH360 helps
CH360 Executive Intelligence dashboards surface demand, workforce and capacity together. Credential and CEU tracking keeps qualification records next to operational planning.
Challenge 5
Repeated grant and funder reporting
Organizations supporting recovery describe similar activities differently for multiple funders. Manually assembling narratives and deliverable updates adds work for staff already stretched thin.
How CH360 helps
CH360 pairs grant management for awards, budgets, deliverables and renewals with AI-assisted funder reports and grant narratives. The free AI Grant Agent, Funding AI and Medicaid AI tools help you find the next opportunity.
One platform
Get funded. Get paid. Keep serving.
- Care HubsShared intake and closed-loop referrals across partner CBOs.Learn more
- BillingHRSN invoices and claims through Office Ally's 2,000+ payers.Learn more
- Executive IntelligenceDemand, workforce and capacity in one leadership view.Learn more
- Free funding toolsAI Grant Agent, Funding AI and Medicaid AI — free.Learn more
Sources
Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.
See CH360 built for behavioral health.
A walkthrough shaped around your programs, payers and state.