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    Reentry program software for CBOsComing home should come with a plan — and a person waiting.

    Reentry teams meet people before release, at the gate and through the first fragile weeks home. CH360 connects pre-release plans, warm handoffs, housing and peer support across jails, health plans and clinics — and turns that work into funded, billable services.

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    A peer reentry navigator shaking hands with a man holding his belongings outside a facility at sunrise

    129x

    Higher risk of dying from a drug overdose in the first 2 weeks after prison release (Washington State study)

    Source: New England Journal of Medicine, Binswanger et al., 2007[1]

    Why this work matters

    The case for reentry services, in numbers.

    The weeks after release are the most dangerous — and the most hopeful — moment in a person's return home. Reentry organizations make sure that moment comes with coverage, medication, housing and a trusted person waiting, instead of a bus ticket and a bag of belongings. Done well, this work saves lives and gives people a real chance to stay home.

    • 129x

      Higher risk of dying from a drug overdose in the first 2 weeks after prison release (Washington State study)

      New England Journal of Medicine, Binswanger et al., 2007[1]

    • 71%

      Of people released from state prisons were rearrested within 5 years

      Bureau of Justice Statistics, Recidivism of Prisoners Released in 34 States in 2012, 2021[2]

    • 7.6M

      Admissions to local jails in a single year, with an average stay of 32 days

      Bureau of Justice Statistics, Jail Inmates in 2023, 2025[3]

    What reentry services organizations do

    The services your team delivers every day.

    • Pre-release planning and in-reach

      Meet people inside prisons, jails and youth facilities 60–90 days before release to build trust, assess needs and start a reentry plan together.

    • Medicaid enrollment and vital documents

      Help submit coverage applications before release and replace the ID, Social Security card and birth certificate people need to rent, work and get care.

    • Release-day warm handoff

      Meet people at the gate, provide a ride, and walk them to their first pharmacy, clinic, probation or care-manager appointment.

    • Housing navigation

      Secure emergency, transitional and permanent housing — including deposits and landlord outreach — before the first night out.

    • Peer support and recovery linkage

      Certified peer specialists with lived experience support recovery, connect people to medications for opioid use disorder and help them stay engaged.

    • Employment, education and family reunification

      Connect people to job training, second-chance employers, education and family support so stability lasts beyond the first 30 days.

    Market research

    The top 5 business issues reentry services organizations face.

    Drawn from government agencies, national surveys and policy research. Every figure links to its source.

    1. A brand-new Medicaid billing system to master

      Reentry is moving from grant-only work to Medicaid reimbursement. In California, pre-release care management alone is split into five billing bundles, each with its own frequency limits and required modifiers. CBOs that were never Medicaid billers must learn enrollment, coding and claims fast.

      5 bundles

      Of pre-release care management in California, each with its own limits and modifiers

      Medi-Cal Provider News, JI Reentry Initiative billing, 2025 (opens in a new tab)

    2. Rules that change from state to state

      Medicaid reentry programs are spreading quickly, but each state sets its own services, timelines and provider enrollment steps — and federal guidance now narrows how states fund setup costs. Organizations serving more than one state, or planning to, must track several rulebooks at once.

      17 states

      With CMS-approved terms for Medicaid community reentry demonstrations as of July 2026

      Alvarez & Marsal, Medicaid Opportunities: Implementing Community Reentry, 2026 (opens in a new tab)

    3. Short, unpredictable release windows

      Jail stays are short and release dates shift with court decisions, bail and sentence credits. Teams often have days, not months, to enroll someone, line up housing and schedule appointments — and a missed release can mean losing touch entirely.

      32 days

      Average time in local jail custody before release

      Bureau of Justice Statistics, Jail Inmates in 2023, 2025 (opens in a new tab)

    4. Housing is the first and hardest barrier

      Background screening, deposits and long waitlists shut people out of housing right when stability matters most. Housing placement takes the biggest share of navigator time — and without an address, jobs, benefits and supervision check-ins all get harder.

      ~10x

      More likely to be homeless than the general public, for formerly incarcerated people

      Prison Policy Initiative, Nowhere to Go, 2018 (opens in a new tab)

    5. A job market that keeps people out

      People coming home want to work, but criminal-record screening and licensing limits block many jobs. Unemployment is highest in the first two years after release — exactly when the risk of returning is greatest — so employment services must do more with every case.

      27%

      Unemployment rate among formerly incarcerated people looking for work

      Prison Policy Initiative, Out of Prison & Out of Work, 2018 (opens in a new tab)

    Technology challenges

    Where technology fails reentry services teams — and how CH360 fixes it.

    1. Challenge 1

      Jails, health plans, clinics and CBOs share no common record

      Correctional facilities, managed care plans, clinics and community partners each run separate systems that were never built to talk to each other. Limited data sharing between carceral and community providers is a known cause of broken continuity of care.[8]

      How CH360 helps

      CH360 Care Hubs give your network shared intake and closed-loop referrals, so every handoff — pre-release assessment, release-day pickup, first clinic visit — is tracked until someone confirms it happened.

    2. Challenge 2

      Claims rules built for clinics, not community teams

      Reentry claims carry special modifiers — in California every justice-involved claim needs U8, in-person in-reach services can add QJ, and post-transition support needs XE. One wrong combination means a denied claim and unpaid work.[9]

      3 modifiersU8, QJ and XE shape California reentry claims

      How CH360 helps

      CH360 billing checks code and modifier combinations before a claim leaves your team, then sends it through Office Ally's network of 2,000+ payers. Your staff review every claim, and payers decide coverage and payment.

    3. Challenge 3

      Some of the most sensitive records in health care

      Reentry work centers on recovery and medications for addiction, so substance use records fall under federal 42 CFR Part 2 — stricter than standard health privacy rules — on top of state privacy laws. Spreadsheets and shared inboxes can't control who sees what.[10]

      How CH360 helps

      CH360 runs on HIPAA-compliant, BAA-backed hosting with encryption in transit and at rest. Role-based access — including a read-only Reviewer role — limits each person to what their job needs, and activity is logged.

    4. Challenge 4

      Field teams and lived-experience staff work away from a desk

      Peer specialists and CHWs do gate pickups, rides and pharmacy visits. Facility rules can also limit who may enter, so programs must track certifications, trainings and clearances for every staff member who goes inside.[11]

      How CH360 helps

      CH360 works in the browser on phones and tablets, with automatic session timeouts so an unattended device locks itself. Staff credential and CEU tracking flags renewals before a certification lapses.

    5. Challenge 5

      Proving outcomes to many funders at once

      A single reentry program can blend Medicaid, federal Second Chance Act grants, state capacity-building funds and health plan contracts — each with its own deliverables and reporting calendar.[12]

      How CH360 helps

      CH360 grant management tracks awards, budget versus actuals and deliverables in one place. AI-assisted funder reports draft each submission for your review, and Executive Intelligence shows demand and staff capacity side by side.

    California use case

    CalAIM's Justice-Involved Reentry Initiative

    In January 2023, California became the first state approved to cover a targeted set of Medi-Cal services for people in state prisons, county jails and youth facilities for up to 90 days before release. Phased go-live began in October 2024, and DHCS set October 1, 2026 as the date for every facility statewide to go live. For CBOs, it turns reentry work that was once grant-funded into services that can be billed.

    • 90 days

      Of Medi-Cal pre-release services before release

      DHCS, Medi-Cal Reentry Initiative Impact Report, 2026[13]

    • 64

      Facilities live: all 31 state prisons plus 33 jails and youth facilities in 13 counties

      DHCS, Medi-Cal Reentry Initiative Impact Report, 2026[13]

    • 34,956

      Incarcerated people identified as eligible for pre-release services

      DHCS, Medi-Cal Reentry Initiative Impact Report, 2026[13]

    • 159,000+

      Billable pre-release services and prescriptions delivered

      DHCS, Medi-Cal Reentry Initiative Impact Report, 2026[13]

    Implementation figures as of February 1, 2026, from DHCS's first impact report.

    The reentry journey, step by step

    1. Phase 1

      Identify and enroll

      Facilities screen people for Medi-Cal and submit applications ahead of release — state prisons submit them 135 days out — so coverage is ready when pre-release services begin.[14]

      Where CBOs fit: Help gather documents and track who is approaching release.

    2. Phase 2

      Pre-release care (up to 90 days)

      In-reach and embedded providers complete a health risk assessment, coordinate care, start or continue medications for addiction and build a person-centered reentry care plan.[15]

      Where CBOs fit: Join in-reach visits, screen for social needs and line up housing and rides.

    3. Phase 3

      Release day

      A warm handoff connects the pre-release care manager with the post-release care manager, and people leave with medications and appointments in hand.[4]

      Where CBOs fit: Meet people at the gate, provide the ride and walk them to the first appointment.

    4. Phase 4

      Back in the community

      Managed care plans reactivate coverage and assign an Enhanced Care Management provider; Community Supports such as housing deposits and medically tailored meals can follow.[13]

      Where CBOs fit: Deliver ECM, peer support, housing and post-transition support in the first 28 days.

    Billing

    The five care management bundles

    Every justice-involved claim carries modifier U8. In-person in-reach services billed with QJ receive a 10% enhanced rate; post-transition support requires XE.[4]

    CodeBundleLimit
    G9001Health risk / whole-person needs assessmentOnce per incarceration
    G9002Care coordinationUp to 8 per week, 13 total
    G9012Care manager warm handoffOnce per provider, 2 total
    T2024Reentry care planOnce per incarceration
    G9002 + XEPost-transition supportUp to 11 within 28 days of release

    Summarized from Medi-Cal provider guidance; confirm current codes, rates and limits in the Medi-Cal Provider Manual before billing.

    Workforce

    The team a reentry program needs

    • Certified Medi-Cal Peer Support Specialists. Lived-experience staff who do gate pickups and first appointments.
    • Community health workers. Identify people approaching release and screen for social needs.
    • Care managers. Own the reentry care plan and the warm handoff.
    • Medi-Cal billing specialist. Applies reentry codes and modifiers correctly.
    • Facility clearance coordinator. Manages background checks and trainings for staff who go inside.

    CH360 tracks staff credentials and CEUs, so certifications don't lapse unnoticed.

    Who does what — and the privacy rules they work under

    • Jails, prisons and youth facilities

      Screen for Medi-Cal, host in-reach visits and coordinate release.

      • CJIS Security Policy
      • HIPAA custodial exceptions
      • Juvenile record confidentiality

    • In-reach clinical teams

      Assess health needs, start medications for addiction and write the reentry care plan.

      • HIPAA
      • 42 CFR Part 2
      • California CMIA

    • FQHCs and community clinics

      Build the relationship before release and become the medical home after.

      • CalHHS Data Exchange Framework
      • Business associate agreements
      • LPS Act mental health confidentiality

    • Managed care plans

      Reactivate coverage, assign ECM providers and authorize Community Supports.

      • HIPAA
      • CalHHS Data Exchange Framework
      • Vendor security audits

    • Community-based organizations

      Deliver the warm handoff, peer navigation, housing, rides, documents and food.

      • Subcontractor BAAs
      • Multi-agency consent forms
      • Secure mobile devices

    Frameworks commonly cited for each partner type. Your obligations depend on your contracts and role — confirm them with your partners and legal counsel.

    One platform

    Get funded. Get paid. Keep serving.

    Sources

    Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.

    1. [1] New England Journal of Medicine, Binswanger et al. (2007)
    2. [2] Bureau of Justice Statistics, Recidivism of Prisoners Released in 34 States in 2012 (2021)
    3. [3] Bureau of Justice Statistics, Jail Inmates in 2023 (2025)
    4. [4] Medi-Cal Provider News, JI Reentry Initiative billing (2025)
    5. [5] Alvarez & Marsal, Medicaid Opportunities: Implementing Community Reentry (2026)
    6. [6] Prison Policy Initiative, Nowhere to Go (2018)
    7. [7] Prison Policy Initiative, Out of Prison & Out of Work (2018)
    8. [8] MACPAC, Access to Medicaid Coverage and Care for Adults Leaving Incarceration (2023)
    9. [9] Medi-Cal Provider News, JI-specific modifiers (2024)
    10. [10] eCFR, 42 CFR Part 2: Confidentiality of Substance Use Disorder Patient Records
    11. [11] National Institute of Corrections, Challenges and Opportunities in Jail Reentry
    12. [12] Federal Program Inventory, Second Chance Act Reentry Initiative (16.812)
    13. [13] DHCS, Medi-Cal Reentry Initiative Impact Report (2026)
    14. [14] California Correctional Health Care Services, CalAIM
    15. [15] Medi-Cal Provider Manual, JI Pre-Release Services (2026)

    Explore other solutions

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