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    Food access software for CBOsFeed more neighbors — and prove the impact to every funder.

    Pantries, meal programs and nutrition navigators are meeting record demand on flat budgets. CH360 connects food referrals, household needs and medically tailored meal billing so every box delivered builds your case for the next dollar.

    Book a demo Find food access funding free
    Food pantry volunteers handing a box of fresh groceries to a smiling grandmother

    18.3 million

    U.S. households experiencing food insecurity during 2024

    Source: USDA Economic Research Service, Household Food Security in the United States in 2024, 2025[1]

    Why this work matters

    The case for food access, in numbers.

    Food access organizations help households obtain reliable nourishment when income, transportation or health needs make food difficult to secure. Their work connects immediate assistance with benefits and ongoing support so that access does not end with a single distribution.

    • 18.3 million

      U.S. households experiencing food insecurity during 2024

      USDA Economic Research Service, Household Food Security in the United States in 2024, 2025[1]

    • 5.4%

      U.S. households experiencing very low food security in 2024

      USDA Economic Research Service, Household Food Security in the United States in 2024, 2025[1]

    • 3.3 million

      Households where children themselves experienced food insecurity in 2024

      USDA Economic Research Service, Household Food Security in the United States in 2024, 2025[1]

    What food access organizations do

    The services your team delivers every day.

    • Food pantry and grocery assistance

      Provide groceries through community pantries, mobile distributions or participant-choice programs.

    • Prepared and home-delivered meals

      Offer ready-to-eat meals or coordinate delivery for people who face barriers to shopping or preparing food.

    • Medically tailored and supportive nutrition

      Provide or coordinate nutrition services matched to qualifying health needs and program requirements.

    • Nutrition benefits navigation

      Help households understand and apply for SNAP, WIC and other food assistance programs.

    • Nutrition education and practical support

      Offer culturally responsive guidance on meal planning, food preparation and making available food meet household needs.

    • Food access referrals and follow-up

      Connect households with appropriate food resources and follow up on transportation, eligibility or other access barriers.

    Market research

    The top 5 business issues food access organizations face.

    Drawn from government agencies, national surveys and policy research. Every figure links to its source.

    1. Persistent demand stretches service capacity

      Food programs must maintain distribution and participant support when community need remains elevated. Most responding food banks are serving more neighbors year over year.

      ~65%

      Food banks serving more neighbors in June 2024 than June 2023

      Feeding America, 2024 (opens in a new tab)

    2. Public benefits do not reach everyone facing hunger

      Food access teams must navigate benefit rules while continuing to serve people outside those programs. Eligibility gaps increase the importance of charitable food assistance and alternative referrals.

      2 in 5+

      People facing hunger likely ineligible for SNAP based on income

      Feeding America, Map the Meal Gap 2025, 2025 (opens in a new tab)

    3. Rural service delivery complicates access

      Rural food access programs must account for dispersed households and barriers to reaching distribution locations. Geographic disparities make local delivery models and partner coordination important planning decisions.

      80%+

      Highest child food insecurity counties that are rural

      Feeding America, Map the Meal Gap 2025, 2025 (opens in a new tab)

    4. Staffing gaps disrupt dependable service

      Food programs need people to coordinate participant intake, benefits assistance and community partnerships alongside distribution operations. Open roles push that coordination onto volunteers and already-stretched staff.

      74.6%

      Nonprofits reporting current job vacancies (sector-wide survey)

      National Council of Nonprofits, Nonprofit Workforce Survey, 2023 (opens in a new tab)

    5. Funding uncertainty limits expansion

      Food organizations must balance ongoing service commitments with uncertain fundraising prospects. Reimbursable nutrition services and new grant sources help stabilize the budget.

      70.5%

      Nonprofits expecting charitable giving to fall or stay flat (sector-wide survey)

      National Council of Nonprofits, Nonprofit Workforce Survey, 2023 (opens in a new tab)

    Technology challenges

    Where technology fails food access teams — and how CH360 fixes it.

    1. Challenge 1

      A food referral does not confirm food access

      A referral may not show whether a household reached a pantry, received a meal or encountered another barrier. Separate partner workflows make it harder to identify who still needs follow-up.

      How CH360 helps

      CH360 Care Hubs support shared intake and closed-loop referral tracking across partner CBOs. Teams can coordinate the next step when a food connection remains unresolved.

    2. Challenge 2

      Participant needs are separated from service notes

      Household circumstances and ongoing social care needs can be recorded separately from food assistance interactions. That separation makes it harder to maintain a coherent service plan across repeated engagements.

      How CH360 helps

      CH360 case management connects service plans with engagement notes and demographic data capture. Role-based access within a HIPAA-compliant platform supports appropriate access to sensitive participant records.

    3. Challenge 3

      Medicaid nutrition services require a different billing workflow

      CalAIM Community Supports includes medically tailored meals, a Medicaid managed care pathway for qualifying nutrition services rather than general coverage of all charitable food assistance. Providers must follow the applicable service definitions and payer requirements.[6]

      How CH360 helps

      CH360 supports HRSN invoicing using HCPCS codes and modifiers, plus claim submission through the Office Ally clearinghouse network. Teams can bill eligible nutrition services while separately confirming coverage, authorization and contracting requirements.

    4. Challenge 4

      Funder reporting and capacity planning are disconnected

      Food programs need to explain community need and service activity while monitoring the staff capacity available to respond. Disconnected grant records and operational views make these tasks harder to manage together.

      How CH360 helps

      CH360 pairs grant management and AI-assisted funder reports with Executive Intelligence dashboards for demand, workforce and capacity. The free AI Grant Agent and Funding AI tools help you explore new funding opportunities.

    One platform

    Get funded. Get paid. Keep serving.

    Sources

    Figures come from the third-party research cited below and describe the sector, not CH360 customer results. Some figures are national nonprofit or adjacent-sector benchmarks. Payers decide coverage and payment; your team reviews every claim before it is submitted.

    1. [1] USDA Economic Research Service, Household Food Security in the United States in 2024 (2025)
    2. [2] Feeding America (2024)
    3. [3] Feeding America, Map the Meal Gap 2025 (2025)
    4. [4] Feeding America, Map the Meal Gap 2025 (2025)
    5. [5] National Council of Nonprofits, Nonprofit Workforce Survey (2023)
    6. [6] California DHCS, CalAIM Community Supports (2024)

    Explore other solutions

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