The Short Version
Unite Us is an enterprise referral network sold to states, MCOs, and health plans. Community Health 360 is a full operating system for the CBO itself — intake, screening, service planning, encounters, HRSN billing, multi-state Medicaid reporting, THW management, CRM, and audit logs — at a fraction of the price.
$
AffordableOne captured HRSN claim typically covers a month of CH360.⚡
Minutes, not monthsSelf-serve signup and state-aware onboarding wizard.📋
Built to bill25+ HCPCS codes, U1–U4 modifiers, 837P export.🤖
AI built-inDemographic parsing, case-note drafts, report auto-fill.
1 Pricing & Buyer
Who the product is sold to shapes everything else — workflow, pricing, and time to value.
Capability
Community Health 360
Unite Us
Primary buyer
The CBO itself (delivery org)
States, MCOs, health plans, hospital systems
Pricing model
Transparent SaaS — designed to fit small-CBO budgets; one captured HRSN claim typically covers a month
Enterprise contracts, custom-quoted; CBOs typically use it free as network participants but don't own the workflow
Time to value
Self-serve signup, state-aware onboarding wizard, demo data in minutes
Months-long network onboarding led by Unite Us implementation team
2 Client Workflow
From first knock at the door through closed-loop referral — who actually runs the day-to-day?
Capability
Community Health 360
Unite Us
Client intake & enrollment
Full intake with REALD/SOGI, AI-assisted demographic parsing from free-text notes
Basic intake tied to a referral; not designed as the CBO's system of record
HRSN screening tools
Built-in screeners (PRAPARE, AHC-HRSN, state variants) with auto-scoring
Screening available, primarily to drive referrals into the network
Service plans / care plans
Native Service Plans + SOAP/DAP case notes with AI drafting
Limited — Unite Us is referral-first, not case-management-first
Encounter logging
Per-encounter logging with mutually-exclusive billing modifier validation
Activity logging tied to referral status; not designed for billable encounter capture
Closed-loop referrals
Secure email + token-based status updates for receiving CBOs; CIE reference IDs
Core strength — mature multi-org closed-loop referral network
3 HRSN Billing & Compliance
If you can't bill it, you can't sustain it. CH360 was built around the HRSN claim.
Capability
Community Health 360
Unite Us
HRSN invoice generation
25+ HCPCS codes, U1–U4 modifiers, fee-region logic, UPL validation, 'Agreement to Pay' workflow
Not a billing system — CBOs must bill elsewhere
837P / claims export
One-click 837P, OHA/OEI, and QPR exports from BDR Export Suite
Reporting on referral outcomes; no claims generation
Billing modifier validation
Encounter-level engine prevents mutually-exclusive modifier stacking
N/A
Grievance / OEI complaint log
Auditable log with supervisor tracking
N/A
4 Multi-State Medicaid Reporting
Native templates and demographic standards for the four largest HRSN-active states.
Capability
Community Health 360
Unite Us
Oregon (OHA, 1115 Waiver, CCO)
Native: REALD/SOGI, 36-county funder map, CCO templates
Generic referral metrics; not OHA-report-ready
Washington (MTP 2.0, IMC, Apple Health)
Native: WAC 246-455-025 demographics, Medical Respite billing
Network presence; no MTP 2.0 reporting templates
California (CalAIM, DHCS, CHIA)
Native: CHIA (AB 1726) + SPD-15 demographics, MCP assignments, CS categories
Active in CA but as network, not CBO reporting tool
Pennsylvania (HealthChoices, Bridges)
Native: PCB CHW certification, 5 zones / 67 counties / 7 PH-MCOs, Bridges HCPCS picker
Limited PA-specific tooling
AI Auto-Fill reports
Edge-function AI fills funder reports from your encounter data
N/A
5 Workforce (THW / CHW)
Manage the people who actually deliver the work, not just the referrals between orgs.
Capability
Community Health 360
Unite Us
THW / CHW management
6 THW types, 10-digit IDs, 90-day CEU expiration alerts, role-based caseload dashboards (L1–L4)
Not a workforce management tool
Role-based dashboards
THW Worker, Supervisor, Program Manager, Executive views
Network admin dashboards only
Compliance Readiness Scorecard
Live OHA gap analysis widget on dashboard
N/A
6 Security & Compliance
Both platforms are HIPAA-compliant. CH360's dual-backend isolation goes a step further.
Capability
Community Health 360
Unite Us
HIPAA architecture
Dual-backend isolation: dedicated HIPAA instance for PHI, separate instance for CRM/non-PHI
HIPAA-compliant enterprise platform
RBAC
L1–L4 hierarchy with PHI field masking
Org-level roles
Session security
15-minute timeout, MFA (TOTP), full audit log instrumentation on every PHI read/write
Standard enterprise auth
Audit logs
Per-field PHI access logging via useAuditLog hook
Network-level audit trails
7 CRM, Outreach & Growth
CBOs need to grow funded contracts, not just deliver them. CH360 ships a built-in CRM.
Capability
Community Health 360
Unite Us
Built-in CRM
5-stage Kanban pipeline, AI Sales Command Center, lead scoring, Gemini-drafted emails
None — buy Salesforce separately
Lead sourcing
IRS BMF ingest for OR/PA/CA + CalHHS, hourly enrichment cron jobs (~6k OR / 25k PA / large CA pipelines)
N/A
Apollo / Mailchimp sync
Native hybrid outreach edge functions
N/A
Funder coverage map
36 OR counties + WA/CA/PA funders, deadlines widget
N/A
8 AI Capabilities
AI woven into the operational workflow — not bolted on as a chatbot.
Capability
Community Health 360
Unite Us
AI demographic extraction
Parses free-text into structured REALD/SOGI
N/A
AI case-note drafting
SOAP/DAP draft from encounter snippets
N/A
AI report auto-fill
Funder reports populated from encounter data
N/A
Regional AI context
County-specific prompt injections for accurate local language
N/A
9 Network Effects
Where Unite Us shines: the largest closed network of social-care providers in the US.
Capability
Community Health 360
Unite Us
Multi-CBO referral network
Secure email + token referrals to any CBO (no platform lock-in required)
Largest closed network of social-care providers in the US — true strength
Network breadth
Growing; state-by-state via IRS BMF + manual onboarding
Tens of thousands of CBOs across all 50 states
→ When to choose which
Choose Unite Us
You're funding the network
You are a state agency, MCO, or health plan that wants to fund a closed-loop social-care referral network across thousands of CBOs and don't need to run the day-to-day operations of any one CBO.
Choose CH360
You're running the CBO
You are a CBO (or coalition) that needs to actually run intake → screening → service plans → encounters → HRSN billing → state Medicaid reporting → audit, with built-in CRM and a price you can afford.
🤝 Better together
CH360 and Unite Us are complementary, not mutually exclusive. Many CBOs use Unite Us as a referral channel and CH360 as the operating system that captures the encounter, bills HRSN, and produces the state report. Inbound and outbound referrals from any network can be tracked inside CH360's referral module.
Community Health 360